Hi,

We have a 20gb VPS that has been acting crazy over the past week.

Last week the disk space available on the VPS (i.e. space alloted) suddenly reduced from 20gb to 2.7gb. When I checked with the "df" command via SSH I got this,

/dev/vzfs 2.7G 1.3G 0 100% /

This basically means the VPS has 2.7GB disk space available out of which 1.3GB is used and 0GB is available. And thereafter the space available fluctuated from 2.7gb to 12g every hour with the space used remaining at 100%. And since the space used is 100% all sites on the VPS stopped accepting email and no FTP etc was possible. The Plesk control panel too stopped working since the software was reporting that there's no disk space available.

I had submitted a ticket to EV1 back then and after promises that a VPS admin would look it finally a SSS tech looked at it and said that the issue was finally resolved (after 2 days).

It worked fine for a few days and again now I find the same problem. Disk space usage reports the following,

/dev/vzfs 7.9G 1.6G 1.1G 60% /

That is, it is now a 7.9GB VPS with 1.6GB used and 1.1GB available - which is presumably 60% used.

I think there's something very wrong with either the VPS account or the hardware node on which our VPS is hosted. Has anyone faced this problem and found any solutions?

Thanks,
-- Santosh

That is a really weird problem and I have not heard of that before around here. Your best bet will probably be to re-open the previous ticket and say it has happened again. If you feel ev1 has not been as fast as you would like in fixing this you may want to take advantage of some of the emails they have given out to get in contact with management.

This is from the response to my ticket at Ev1. To their credit I must say that the systems support specialist (once he got in at 1pm) resolved the issue quickly and even called us twice to update us on the situation (once to confirm that he was working on the issue and once again after the issue was resolved).

But that doesn't explain what gave EV1 the right to experiment with disk backup tools on a production server? I am sure its not much trouble to make the script check if there's enough disk space before doing any auto-backups. I'm told by the tech that they are tweaking the script now.

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The problem is that we are currently building a system to backup all of our VPS servers on a nightly basis. This backup had filled the hardware node for your VPS and thus you were getting invalid information reported on disk space usage.

I logged into the hardware node and deleted these old backups and configured a script to run and clear these out after they are sent offsite.

We backup servers to a secondary disk to avoid exactly this problem.